Delivery Information

Total Delivery Time = Processing Time + Shipping Time

Processing Time

Processing times may vary depending on the order type:

Standard Orders: It typically takes 2-3 working days to process pet supplies orders.

Shipping Time & Costs

Once your order is processed, shipping typically takes 3-5 working days from our warehouse to your destination. The exact shipping time depends on the courier service (such as UPS, DHL, SF Express, etc.) and the shipping method you choose at checkout.

You will receive an email notification once your order has been dispatched, which will include a tracking number and instructions on how to track your package online.

Important Notes:

We are not responsible for any delays or failures in delivery if we cannot access the delivery address or if there are other circumstances beyond our reasonable control (such as weather conditions or issues with the courier service).
Please ensure your shipping details are accurate to avoid any delays.